I've been making Digital PhotoBooks for awhile. I've used many services, checking to see who offers
the best quality (and not necessarily best price...). I've used: My Publisher, Snap Fish, Douglas, Picaboo, Pica book, Vivi, to name a few. Some of them offer web-based solutions, other downloadable software. But basically, the idea, you drag and drop photo's, create your personal photobook, and it's sent to you via the mail. Cheap it's not, but when done properly, the result is beautiful.
So, recently, I suffered a disk crash (yes, this happens to VC's too). And now, was showtime for my Sysadmin (we all know, backup is only 1 part of the process... it's restore that we want to see!). Without going into too much detail, the restoration process went quite smoothly. That is, until we started to reinstall apps! We do not backup applications (why bother???). So, when your system dies (or when you upgrade to a new computer, etc.), you have to reinstall one application after the next. Only, in many cases, the version on the web is no longer the version that you had running; you encounter licensing issues, and backward compatibility issues. Those were the least of my problems! My challenge was reinstalling one of the digital photobook applications - Picaboo. Now, the application was installed with no problem, and I still have all of my digital photo's, but Picaboo stores their files somewhere that.... of course was not part of my backed-up data. This I realized only when I read about how to backup my digital photobooks (-- which, I did post disk crash). Basically, all the work that I had done was gone. This is hours and hours of work, much of which already exists in beautiful hardcover photobooks, but there were still those books that I hadn't completed, etc.
While I was contemplating the correct response to my Sysadmin, I sent a note to Picaboo customer support. Miraculously, they had the ability to recover all but one of my photobooks, including those which I had not yet printed. I was delighted. Their customer service was indeed outstanding, and for that I commend them.
At the same time, it does raise the issue of separation between data and applications. When you're working on a web app, do you know what is being saved where on your computer (for purposes, such as backup this is quite useful information). I like to think of myself as a semi-sophisticated user, but I had never paid attention to this point. I will now!
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